Quality Policy | Information International & Associates

Our Quality Policy

Since the establishment of our first Quality Management System (QMS) in 2008, Information Internal Associates, Inc. (IIA) has continued to improve our services and processes by further adopting the ISO 9001:2015 and ISO/IEC 20000:2011 standards. Our experienced leaders and employees, following our quality processes, possess the knowledge and expertise to further our customer focus and improve the overall quality of services well into the future.

IIA employees (permanent party and subcontracted) make up IIA’s QMS team. IIA managers, providing the overall leadership and required resources, enable our team to succeed in adhering to our QMS requirements and meeting customer expectations. Our quality approach empowers our employees, and makes them a part of the decision and implementation process, lending to better service quality and a greater understanding of our overall processes. As a result, this understanding ensures that we, as a company, fully comprehend and acknowledge the customer’s requirements and needs and push us to seek continual improvement.

Our mission is to Deliver Systems, Solutions, and Services that Derive Critical Actionable Intelligence from a Vast Sea of Data. IIA’s integrity, innovation, proven experience, and mission expertise have made us a leader in Enterprise IT & Data Management, Big Data Analytics, Open Source & Data Exploitation and, Information Security and Threat Intelligence.

Exemplified by our quality services, IIA’s goal is to demonstrate to the customer, and the greater information management community, that we are their trusted partner.

Jeannette Lee

CEO, Information International Associates, Inc.

IIA Quality Policy

Over the past 30 years, our quality services have been the backbone supporting IIA’s continual service delivery improvements and increased customer satisfaction efforts. During that time we have built a reputation for providing noted strategic thinking and leadership, demonstrated information technology expertise, and a consistent focus on customer service. At IIA, we are involved in, and dedicated to, achieving high quality standards for our services through the application of the IIA Quality Management System (QMS). IIA’s QMS fully aligns with the ISO standards and further verified by an independent third party certification body.

To supplement our past successes, IIA developed the following guiding principles to achieve our goal of having the highest possible quality in our services, processes, facilities, and business decisions. Our people throughout the world must be committed to these principles so that we can successfully meet the needs of our consumers globally.

To create sustainable value and to effectively and efficiently build trust, IIA ensures:

  1. Top management oversight and involvement in all services, guaranteeing full compliance with our policies, principles and standards.
  2. Empowered, experienced and trained employees that are committed to the IIA Quality mindset at all levels of the organization.
  3. Assessments of customer needs and requirements that meet or exceed customer expectations
  4. Management reviews that generate data used to identify trends and opportunities for improvement

IIA incorporates its Quality processes into the Plan-Do-Check-Act (P-D-C-A) cycle to further improve evaluation, assessment, and analysis of the QMS.